Shipping & Returns
Shipping Policy
Effective Date: August 23, 2026
ABOUT THIS POLICY
This Shipping Policy applies to orders placed with CoolTechSupply, including refrigerant cylinders and air-conditioning repair parts.
CoolTechSupply
21260 Wacissa Dr
Venice, FL, United States
Phone: (916) 485-0765
Email: support@cooltechsupply.us
SHIPPING AREA
We currently ship only within the United States.
Refrigerant cylinders can be delivered only to eligible addresses in the contiguous United States that are serviceable by an approved hazardous-materials ground carrier.
Refrigerant cylinders cannot be shipped internationally, by air, to P.O. boxes, APO/FPO addresses or locations where the product is prohibited or cannot be safely delivered.
ORDER PROCESSING
Most orders are prepared for shipment within 2 business days after payment and any required certification verification are completed.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
DELIVERY TIME
Standard estimated delivery is 4–8 business days after dispatch.
Refrigerant cylinders and other regulated materials may require additional transit time because they must travel through approved ground services.
Delivery estimates are not guarantees. Weather, carrier disruptions, hazardous-material restrictions, incorrect addresses and other circumstances outside our control may cause delays.
REFRIGERANT PURCHASE VERIFICATION
Certain refrigerants may be purchased only by technicians certified under EPA Section 608 or Section 609, or by eligible businesses that employ a properly certified technician.
CoolTechSupply may request certification documents, purchaser information or a resale statement before accepting or shipping an order.
An order may be placed on hold or cancelled if the required documentation is not provided or cannot be verified.
HAZARDOUS-MATERIAL SHIPPING
Refrigerant cylinders may be regulated as hazardous materials. These products are shipped only using approved packaging, labeling and transportation services.
Expedited and air-shipping options are not available for regulated cylinders. Customers must not request that a carrier redirect a regulated shipment to an ineligible address.
SHIPPING COSTS
Shipping and any applicable hazardous-material handling charges are displayed during checkout.
If an order requires a shipping method or fee that was not calculated correctly at checkout, we will contact the customer before dispatch.
TRACKING INFORMATION
A shipping confirmation containing available tracking information will be emailed after dispatch. Tracking information may take up to 48 hours to become active.
Orders containing both repair parts and refrigerant cylinders may arrive in separate shipments.
ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate street address.
Contact us immediately if an address must be corrected. We cannot guarantee address changes after processing begins.
Orders returned because of an incorrect, incomplete or undeliverable address may be subject to additional shipping and hazardous-material handling charges.
DELIVERY INSPECTION
Inspect all packages immediately after delivery.
Do not use a cylinder that is leaking, heavily damaged, punctured, corroded or missing its safety seal. Move away from the affected area and contact the carrier and CoolTechSupply for instructions. Do not attempt to repair, open or return a damaged cylinder without authorization.
DAMAGED, LOST OR INCOMPLETE ORDERS
Report damaged packages, missing items or incorrect products within 5 calendar days of delivery.
Send the following information to support@cooltechsupply.us:
Order number
Description of the problem
Photographs of the product, package, shipping label and any visible damage
Keep the product and all original packaging until the claim is resolved.
SHIPPING DELAYS
If we cannot ship within the promised timeframe, we will notify the customer and provide a revised shipment estimate. The customer may accept the delay or cancel the affected unshipped order for a refund, as required by applicable law.
CONTACT
CoolTechSupply
21260 Wacissa Dr
Venice, FL, United States
Phone: (916) 485-0765
Email: support@cooltechsupply.us
Return & Exchange Policy
Effective Date: August 23, 2026
RETURN PERIOD
Eligible products may be returned within 14 calendar days after confirmed delivery.
Every return requires authorization from CoolTechSupply before it is shipped. Packages returned without authorization may be refused.
ELIGIBLE AIR-CONDITIONING PARTS
An air-conditioning repair part may qualify for return when it is:
Unused and uninstalled
Free from damage, dirt, refrigerant, oil and other contamination
In its original packaging
Complete with manuals, accessories, labels and protective materials
Returned with proof of purchase
Installed, wired, powered, altered or tested components are not eligible for return unless they were defective when delivered.
REFRIGERANT CYLINDERS
For safety and regulatory reasons, refrigerant cylinders have stricter return requirements.
A refrigerant cylinder may be considered for return only when:
The cylinder is unopened and unused.
The original factory seal is intact.
The cylinder has not been connected to equipment.
The product and container are undamaged.
CoolTechSupply approves the return in writing.
Opened, connected, discharged, partially used, refilled, tampered or damaged cylinders cannot be returned.
Customers must never send a refrigerant cylinder through ordinary mail or an unauthorized carrier. Approved hazardous-material return instructions must be followed exactly.
NONRETURNABLE PRODUCTS
The following items are not eligible for return:
Opened or used refrigerant cylinders
Installed or electrically connected parts
Products damaged through misuse or incorrect installation
Items contaminated with refrigerant, oil, chemicals or debris
Special-order or custom-sourced products
Clearance or final-sale products identified as nonreturnable
Products missing original packaging, serial numbers or labels
CERTIFICATION-RELATED CANCELLATIONS
Orders for restricted refrigerants may be cancelled when the purchaser does not provide acceptable certification or resale documentation.
If an order is cancelled before shipment for this reason, the product payment will be refunded. Any nonrecoverable verification or processing charges disclosed before purchase may remain nonrefundable where permitted by law.
WRONG OR DAMAGED PRODUCT
If CoolTechSupply shipped the wrong product or the product arrived damaged, contact us within 5 calendar days.
After reviewing the claim, we may provide replacement merchandise, authorized return instructions or a refund. CoolTechSupply will cover approved return shipping when the error or confirmed damage is our responsibility.
COMPATIBILITY
Customers are responsible for confirming part numbers, specifications, refrigerant type, voltage, dimensions and system compatibility before ordering.
Contact us before purchase if compatibility is uncertain. A product ordered incorrectly by the customer is treated as a standard return and must meet all eligibility requirements.
RETURN PROCEDURE
To request a return:
Email support@cooltechsupply.us.
Provide the order number and product name.
Explain the reason for the return.
Include photographs when the item is damaged, incorrect or defective.
Wait for written approval and return instructions.
Ship the approved item using the specified method.
Do not ship any cylinder until CoolTechSupply provides written hazardous-material return instructions.
RETURN SHIPPING COSTS
For approved returns resulting from customer preference, incorrect selection or compatibility error, the customer is responsible for return transportation and any required hazardous-material fees.
Original shipping and hazardous-material charges are nonrefundable unless the return results from our error or a verified shipping defect.
REFUND INSPECTION
Returned products are inspected after arrival. CoolTechSupply may deny a refund or deduct an amount for missing components, installation, use, damage, contamination or packaging loss.
Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection. Financial institutions may require additional time to post the credit.
EXCHANGES
We do not guarantee direct exchanges. The fastest option may be to return the eligible product and place a separate order for the correct item.
CANCELLATIONS
Contact us immediately to request cancellation. An order may be cancelled only before processing or shipment is completed.
Regulated shipments cannot be cancelled or redirected after the carrier accepts them.
WARRANTY CLAIMS
Manufacturer warranties are separate from this Return and Refund Policy. Products outside the return period may qualify for warranty service under the applicable manufacturer’s terms.
CONTACT
CoolTechSupply
21260 Wacissa Dr
Venice, FL, United States
Phone: (916) 485-0765
Email: support@cooltechsupply.us